Customer Care

Opack staff at the Opack warehouse

Heplful and hassle-free, always

We’re all about putting you first, with a team that actually cares and delivers what you need, when you need it.

We've got you sorted

Expert Advice

Looking for  something new, or just want to know what works best, our experienced team can help you plan out your packaging to meet your needs.

Everyday Support

Queries, samples, ordering, delivery, post-delivery - we make sure that you get the support you need at every stage of the process.

Auto-Payments

If you want to save time managing the payables, you can opt-in to our hassle free, secure and integrated pencilpay auto-payment system.

Cost Management

Save money and order with efficiency by requesting monthly purchase reports to help you manage and sharpen your product usage.

Proudly supporting local operators

We understand the importance of building a trusting relationship with all our valued customers. That's why we try our best, and we're always here to help where we can. If you're looking for something new to improve your packaging experience or you just need to have a chat - reach out and we'll get you on the right track.

Common support questions

Will I be dealing with real people?

Always. Our customer care team is made up of friendly, knowledgeable people who understand your business and are easy to talk to.

What kind of help can customer care provide?

Everything from product advice and order updates to delivery questions and general support. If you need help, we’re here.

How quickly can I get in touch with someone?

We’re easy to reach and quick to respond, because we know you don’t have time to wait around.

Can customer care help me find better solutions for my business?

Absolutely. We’re happy to suggest smarter, simpler options that suit how you work.

What makes Opack’s customer care different?

We genuinely care. You’re not just an order number, you’re a business we want to see succeed.